Introduction
Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein
Extreme service offerings further grant Customers telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
Specifications
Product Supported |
Extreme Network 8820-80C-DC-R |
Provided Support |
Web Support |
|
Web Knowledge Base Access |
|
Phone Support |
|
Parts Replacement |
|
New Releases Update |
|
Email Support |
Service Duration |
1 Year |
Service Location |
Service Depot |
Service Main Type |
Exchange |
Service Characteristic |
Parts |
Service Response Time |
Next Business Day - Advance Hardware Replacement |