Introduction

Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware,as well as selected multivendor equipment. This flexible Care Pack packaged service covers desktops,workstations,servers,storage systems,notebooks and laptops,handhelds,network equipment,and printing and imaging devices.
HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware,helping you to improve product uptime.
You have the flexibility to choose between different service-level options featuring different response times and coverage windows,as well as between several coverage periods to address your specific service needs.

Features

• Remote problem diagnosis and support : HP Services uses electronic remote support tools to isolate your problem and facilitate resolution.
• Next business day onsite response : HP Services returns your covered hardware to operational condition,repairing or replacing components or entire units as necessary.
• Escalation management : Established escalation procedures enlist specialized expertise from HP and selected third-parties.

Specifications

Type	Extended service agreement
Service Included	Parts and labour
Location	On-site
Full Contract Period	5 years
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Designed For	Elite x2;EliteBook 1030 G1,1040 G9,1050 G1;EliteBook Folio 1020 G1;EliteBook x360;x2;ZBook 14u G5,14u G6,15 G5,15u G5,15v G5,17 G5,Studio x360 G5;ZBook x2