Introduction
You won't be down for long with HP Next Business Day Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.
Features
- Fast exchange service made easy : We're ready to ship a replacement if needed. You'll get it the next business day so you'll be back up and running fast, and we provide everything you need to ship your failed unit back to us.
- Easy, no cost shippng : No need to worry about shipping costs - we have it covered for you.
- Help is on the line : Take advantage of our expert support specialists ready to provide remote assistance.
Specifications
Support type |
Exchange |
Duration |
1 year |
Response time |
Next business day response |
Coverage window |
Standard workdays - 9 hours |
Place of service |
Offsite |
Service method |
Advanced unit exchange |
Logistics options |
Courier shipment and defective return |
Warranty coverage |
Post warranty |
Care Pack type |
Electronic |
Registration required |
Yes |