Introduction
ThinkPlus Services for ThinkServer systems were designed with your
small business needs in mind. The decision to buy a server should
be made carefully and thoughtfully, taking into account not only
how the server will support your business, but also how your server
will be supported.Lenovo makes that decision easy. Lenovo
ThinkServer systems are engineered for exceptional quality to
support your growing business needs. But what's more, they are
supported by award-winning Lenovo Service, delivered hand-in-hand
with your trusted business partner.Lenovo will get your new server
up and running quickly, train your employees and provide priority
response for all of your service needs. Lenovo committed to
ensuring the ultimate server ownership experience.
Specifications
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ThinkPlus Priority
Support
Your ThinkServer system operates in an
“always-on” condition for years at a time,
providing business-critical services to your company. So
if it requires attention, you don’t have the luxury
of waiting for technical support. You need ThinkPlus
Priority Support, a consolidated support package for both
hardware and software that provides fast, dependable,
advanced IT support for your ThinkServer system through a
single source.
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ThinkPlus Priority Support
is a robust package that includes
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24x7 telephone
support
Simplify support with a single source for
hardware and software expertise - available
when you need it the most.
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Next-business day
onsite service
The partner you trust, at your place of
business during regular business hours, with
the parts and expertise to fix the problem
right the first time.
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Priority call
routing
Readily available access gets you to the front
of the call queue.
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Advanced level
technicians
Fast problem resolution from technicians with
the expertise you expect and deserve, to
diagnose and solve problems quickly.
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Basic software
usage and installation support
Telephone-based software troubleshooting for
Lenovo-supported applications, including
ThinkServer EasyStartup, EasyManage and
EasyUpdate.
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Optional
services
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Hard disk drive
retention
Once your data, always your data. If your hard
drive fails, retain the failed drive that
contains your business data. Hard Disk Drive
Retention can be purchased as part of ThinkPlus
Priority as an add-on option.
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Priority 4
For even faster response time to address
critical support needs, ThinkPlus Priority 4
provides four-hour onsite response.
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ThinkPlus
Productivity
ThinkPlus Productivity is a
no-hassle solution to get your server up and running -
and keep it running. Enjoy one simple package of support
that includes installation, online training and the
assurance of ThinkPlus Priority Support.
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Experience the difference
for yourself
Lenovo brings a long track record of
exceptionally engineered products and award-winning
services to the server market. Because we know you have a
choice in server vendors, we’re including ThinkPlus
Priority Support with new ThinkServer systems for 90
days, so you can experience first-hand the peace of mind
and confidence of this level of support during the most
critical time of server ownership. You’ll get
access to all of the benefits of ThinkPlus Priority
service, including our advanced-level, highly skilled
technicians, who are specially trained on Lenovo
ThinkServer systems.